How does it handle emergencies (lockouts, break-ins, snapped keys)?

Emergency keywords are picked up on the call and the lead is flagged as urgent in your inbox so you can ring back first. The customer never gets parked on hold.

What do I get after a call?

A full lead summary the moment the call ends. Scope, urgency, a ballpark value and what to do next. You can push the lead into ServiceM8 with one click.

Does it integrate with ServiceM8 and my calendar?

Scheduled callouts add to your Google Calendar in one click. Send any callout to ServiceM8 as a Job with the recording, summary and customer details. More tools coming.

Will it book outside my service area?

No. You set the suburbs you cover (down to postcode if you want). It tags every Callout with the suburb so you can quote travel properly.

Built for locksmiths

The AI receptionist built for Aussie locksmiths.

Callout picks up after a couple of rings, qualifies the job, and texts the customer a booking link if they want one. You see the lead the moment they hang up. Get up and running in a few minutes.

Start 14-day trial Hear it answer a call

Australian voices, built for trades Works with ServiceM8 Get up and running in a few minutes

2 min

Setup from number-forward to live.

24/7

Answered round the clock.

Trusted by locksmiths on

ServiceM8 Tradify simPRO AroFlo Xero

Locksmiths miss work every week to unanswered calls.

If you’re an Australian locksmith, your phone rings while you’re cutting a key in the van outside Coles, rekeying a shopfront in Fortitude Valley, or driving to a 1am lockout in Newtown. Someone locked out at 11pm doesn’t leave a message. They ring the next mobile locksmith on Google.

Callout exists for that reason. We’re an AI receptionist purpose-built for Aussie trades, with a real-sounding Australian voice that picks up every call, scopes the job, and hands you a written lead summary the second the call ends. You stay on the tools. The work keeps coming in.

From dropped call to qualified lead in a few minutes.

Search your business by name and suburb when you sign up. We draft your services and FAQs from your website while you watch. Pick a voice from our Australian voice library, take it for a quick test call, choose a plan. About a minute later your dedicated Australian number is answering calls. Available across VIC, NSW, QLD, SA, WA and TAS.

01 · Live intake

Built for the calls locksmiths actually get.

Callout takes the call exactly the way a sharp office manager would. Captures what the customer needs, where they are, how urgent it is, and texts them a booking link if they want one. You see the lead the moment they hang up.

Captures what they need, where they are, and when they want it, in plain English.
Recognises emergency keywords (locked out, broken key, break-in) and flags the lead as urgent.
Offers a booking link by SMS so the customer can self-schedule, if you've got that turned on.

Live transcript · Sat 11:42pm

Caller · Newtown

Hi, I’m locked out. Came back from dinner and the door’s shut behind me, no spare keys, partner’s away.

Callout

No worries, I can get that sorted. What’s the address?

I’m at 41 King St, Newtown. Townhouse.

Got it. How soon are you wanting someone out?

Tonight, as soon as possible. I’m sitting on the steps.

Understood. What’s your first name, and is this the best number to reach you on?

Sam, yep this number’s fine.

Beauty. Want me to text you a link so you can pick a time, or would you rather wait for the team to ring back?

Send the link, thanks.

Perfect. You’ll get a text just after we hang up. Talk soon.

Captured · summary sent to operator Sam · Locked out, Lockwood deadbolt, townhouse · 41 King St Newtown · Tonight ASAP · booking link sent

Services covered

Every kind of locksmith callout, handled.

From an 11pm lockout in Newtown to a master-keyed shopfront on Tuesday morning, Callout knows what to ask and what to book. Twelve common job types out of the box, plus anything custom you train it on.

Residential lockouts

Mobile lockout response, non-destructive entry, replacement keys cut on site.

Commercial lockouts

Shopfronts, offices and warehouses. After-hours response to keep doors open.

Automotive lockouts

Cars, vans and utes. Non-destructive entry, transponder and chip-key cutting.

Rekeying

Whole-of-house rekeys after move-ins, lost keys, tenancy changes. Same key, new pins.

Lock installs & upgrades

Deadlocks, deadbolts, mortice locks, AS5085-1 fire-rated installs.

Break-in repairs

Damaged door and frame repairs, secure overnight, insurance scope-of-works.

Master-key systems

Designed master-key suites for offices, strata buildings, schools. Keyed-alike or hierarchical.

Restricted key systems

Lockwood Twin, Abloy, Mul-T-Lock. Patented profiles, signed key authority cards.

Electronic & smart locks

Yale, Schlage, Lockwood smart deadbolts, app pairing, battery and sensor swaps.

Safes

Domestic and commercial safe opening, combination resets, anchor and floor installs.

Window & sliding-door locks

Aluminium window locks, sliding-door bolts, key-alike upgrades for whole-of-house.

Key cutting & duplication

Standard, transponder, laser-cut and dimple keys cut from the van or workshop.

Lead Summary · #7340

After-hours lock change · Newtown

41 King St · Lockwood deadbolt · townhouse

Urgency Tonight

Ballpark $220 to $380 after-hours

Suggested next Dispatch nearest van

02 · Lead summary

Every callout, fully scoped before you ring back.

The moment the call ends, you get a summary written for you. The job, the urgency, a ballpark value, and what to do next.

Job scope in plain English, ready to quote off.
Ballpark value range so you can spot the big ones.
Urgency triaged. Emergency, this week, or whenever suits.
Pushes straight into ServiceM8 if you've got it connected.

How we compare

The only tool built for trade phones, end to end.

	Voicemail	Answering svc	Callout
Picks up every call	No	Hours only	Always
Trained on Aussie trade calls	No	No	Yes
Adds to your Google Calendar	No	Sometimes	Yes
Writes you a lead summary	No	No	Yes
ServiceM8 push	No	No	One-click
Time to set up	Already on	Weeks	A few minutes
Monthly cost	$0	Hundreds	From $79